Team Leader

Responsibilities and Achievements

• Technical Leadership and Team Development: Led a team of 10 specialists, ensuring professional growth and driving technical innovation. Achieved notable promotions for ~60% of team members, enhancing skill levels across the board.

• Client Relationship Management: Successfully managed 180 major corporate clients, maintaining a loyalty rate of ~90% despite competitive market pressures. Implemented strategies for service expansion and new client acquisition, increasing monthly revenue by ~35%.

• IT Systems Optimization: Advanced the company’s in-house ERP/CRM system, significantly reducing labor costs for documentation processes and improving decision-making efficiency. My initiatives led to the deployment of new workflows and analytics capabilities, streamlining operations across multiple departments.

• Strategic Planning and Reporting: Contributed to strategic sessions and provided monthly reports to senior management, playing a key role in shaping company-wide decisions. My proposals for process improvements were largely adopted, demonstrating effective strategic insight.

• Financial Management: Ensured financial stability by achieving ~95% of payment targets and managing accounts receivable to maintain ~70% effectiveness. Led efforts that prevented client service discontinuations and enhanced accounts receivable management.

Professional Development and Recognition

• Spearheaded multiple initiatives to foster team growth and development, resulting in significant internal promotions and skill enhancements.
• Consistently outperformed in company-wide group competitions, showcasing excellence in achieving comprehensive performance indicators.

Reflecting on this decade-long experience, it’s clear that the blend of leadership, strategic IT management, and client relations has been pivotal to my professional journey, underscoring my commitment to driving business success and operational excellence.